We are offering individual services however, limited time slots are available. 

English groups: https://forms.gle/BMtmwSqQwkpXAWJm9 

Spanish groups: https://forms.gle/LUfQtXWADVVQyqc96

For any questions email QCCGROUPS@GMAIL.COM.

We continue to develop our group schedule and understand at this time you may not be able to join due to other timing issues. We hope that you can make arrangements to attend a group in the time that they are offered. If you are unable to join any of the current groups, please email QCCGroups@gmail.com.

Receipts are sent for payment online via email. If you have an urgent need for documentation for exact number of sessions attended, you can email a request to QCFCneedreceipt@gmail.com.  Please send your name only and a staff person will assist you with obtaining the needed documents.

You must send a notification 60 minutes prior to the start of your session to cancel. Cancellations should be sent to Erika@nyc4c.org. Failure to do so may prevent you from joining other Zoom groups in the future.

Clients will be given a 5 minute grace period to enter a session. After 5 minutes no new members will be permitted to join.

QCC is pleased to offer remote groups over Zoom. 

The agency will apply several rules to ensure that Zoom groups are confidential. We understand this may be new to many of you and we will all be learning the best way to use remote groups together, so please be patient first.

You MUST be on video at ALL times and this will be strictly monitored.

You MUST make sure your monitor/phone/tablet does not allow anyone to see the other participants.

Confidentiality MUST be respected and recording of sessions will NOT be tolerated.

Payment is expected to be made prior to group starting or as soon as possible right after.  All participants are responsible to ensure that they remain current with their payments or services will be suspended.

To make a payment, click "Make a Payment." Choose the payment amount and click "Pay Now" to be redirected to our payment processing service.

For general questions related to the program email Larry@nyc4c.org or Beth@nyc4c.org. We understand there may be specific questions related to your case and you will be able to ask that of your counselor – or reach out to either Larry or Beth.

Please click the link to “Schedule a Pre-Screen” with Jenna who is coordinating all new intakes to begin enrollment.

During a Pre-Screen call the individual seeking services will have an opportunity to ask questions about the program, express any concerns, ensure their needs will be met and provide insurance coverage or discuss a self-pay agreement. Pre-Screens usually take 15 minutes and are done via Zoom or the telephone.  

Yes, however please be aware sensitive issues may be discussed during this call.  You should consider who is the appropriate person to support you on this call.  If a client or their support is uncooperative or combative the call will be stopped, and services will not be offered.

An intake session will be scheduled after a client and the agency determine it is appropriate to consider an individual for services.  Intakes can be done via Zoom or in person. Prior to your intake, paperwork will be provided to you to fill out online.  The agency will not meet with a client if the paperwork has not been completed, or if the paperwork is incomplete.  If a client needs assistance due to technological issues and/or literacy this should be discussed during the Pre-Screen call.  The agency has intake packets in English and Spanish currently.  

Once you meet with the intake clinician, they will go over paperwork with you, program rules/expectations, screen for other needs/risks, and place you with the appropriate group and primary clinician.  If during the intake process a client is uncooperative, or combative the intake will be stopped, and services will not be offered.  Intakes last approximately 90 minutes. 

Yes, however at some point in the intake process we will ask to speak with the client alone to ensure privacy for sensitive areas, and screening for safety.  If you are coming to the office for your intake you MUST make the office aware in advance if you wish to bring someone with you.  Due to COVID the agency is limiting 1 guest per client.  The client is responsible for who they bring to the agency, and should this person become disruptive or combative the agency will stop the intake and withdraw services. 

QCC will continue to honor mandates provided to the agency by the Courts or a referral source.  However, should a client come to the agency without an agreement by their referral source certain documents will be requested.  For Criminal Court cases a criminal court complaint and RAP sheet must be provided.  For Family Court a Petition and Findings must be provided.  Should other documents be helpful to making this determination the agency will review them if provided. 

In general, the agency recommends clients be engaged with services for a minimum of 6 months and programming may last longer than that.

While full accountability for one’s actions is always optimal it is not a prerequisite to engage with treatment.  Clients should be open to working with clinical staff to discuss, identify and engage change behaviors related the issues that led to their engagement with treatment.  Clients at minimum must be cooperative, participatory, and open to exploring the risk factors that may have contributed to their treatment referral to continue with the treatment process. 

Yes, QCC is a HIPAA complaint agency and information cannot be shared without written acknowledgement by the individual.  The agency may choose not to admit any client unwilling to cooperate with the agency’s requirements related to information shared to all appropriate parties. 

QCC does intend to continue to offer clients remote access to all services after the Pandemic emergency ends.  Remote sessions must be conducted in a safe and private space.  The agency may end a session if it is determined that a client is not in a private space, not cooperating with counseling expectations, driving, and/or conducting other business.  QCC may determine that a client is not eligible for remote services if their clinical needs are not being appropriately met and therefore will only meet with the client face-to-face in the office.

Accommodations can be made for clients in need of in person services whether group or individual counseling. The agency understands there are many reasons why someone may not choose to utilize telehealth. Due to COVID restrictions the agency has limited space and any in person service should be requested directly with the counselor conducting the session. No guests are permitted to attend counseling sessions unless it is approved in advance by the agency.